Civic Center Facilities

Welcome to the Bismarck Civic Center Event Services. The general information listed is intended to provide our guests with the best possible experience. Whether you’ve attended hundreds of events at the Civic Center or this will be your first time, you should find this information useful.

The Bismarck Civic Center has five parking lots located on the west, south, and east side of the Civic Center. Disabled parking sections are located directly in front of the south entrance that faces Bowen and 5th Street, in front of the ticket office. To be admitted into these parking areas, vehicles must display a current window pass or license plate. Parking spaces fill quickly, please arrive early.

The Bis-Man Transit Board provides public transportation for people with special needs wishing to attend events at the Bismarck Civic Center. (Pick Up/Drop Off is located on the south side of the building) For more information on bus routes and schedules, please call the Bis-Man Transit Board at (701) 258-6817.

If you are staying at a local hotel, please check with the hotel for information on shuttle services to and from the arena.

Taxi service is available by calling Taxi-9000 at 701-223-9000.

Concession stand schedule based on event. Not all stands may be open for the event you are attending.

Restrooms are located on each level of the arena and exhibit hall; signs direct you to the nearest restroom. All restrooms are wheelchair accessible. For your convenience, baby changing stations are located in most restrooms.

Drinking fountains are located throughout the building. A courtesy cup for water may be requested from any concession stand located in the Food Court. Guests using wheelchairs will find accessible drinking fountains throughout the building. A courtesy cup for water may be requested for taking medications. These are made available at the concession stand located in the food court.

Public telephones are available in the lower level of the arenal.

ATMs are located in the lower lobby adjacent to the Civic Center box office and in the upper level food court area.

Those in need of first aid should contact the event personnel.

The arena has three (3) levels: Floor (used for concerts); 100 Level (blue seats); 200 Level (red and grey seats). Seating varies by event and not all areas may be available at all events.

Wheelchair accessible seating is available at all events in the arena. Wheelchair locations are located in the 200 Level north and south of the building. Availability of locations is dependent upon event seating. For availability and exact locations, please contact the Bismarck Civic Center ticket office at 701-355-1384 or Ticketmaster at 701-222-2121.

The Bismarck Civic Center companion policy allows visitors with special needs to purchase a ticket for one guest in designated ADA seating areas.

No video, audio or cameras with professional lenses (maximum 6 inches). Small personal and digital cameras are usually permitted. However, certain events may ban all of these items. No laser pointers.
No outside food or beverages. (The only exceptions are for medical reasons or baby food. Please contact the event personnel for approval.)
No coolers.
No alcohol in the parking lots.
No open flame barbecues in the parking lots.
Children 2 years of age and older must have a ticket for admittance.
Signs are allowed as long as they are not derogatory, obscene, do not block the view of other guests and/or advertising signage, and are not attached to a pole. (Signage and locations must be approved in advance by the Bismarck Civic Center.)
Shoes and shirts must be worn in all foodservice areas.
No strollers or baby carseats. They cannot block the aisles or steps and cannot be placed in a seat without a ticket.
No smoking. Guests who wish to leave the building and reenter must have their ticket in their possession and receive a hand stamp and/or ticket scan. The designated smoking area is in the Arena NW.
The Bismarck Civic Center reserves the right to search guests for drugs, alcohol, weapons, or other non-permitted items as specified above.
Guests may be ejected from the building for not adhering to city ordinances and Civic Center’s policies.

The two main entrances for the arena are located in the southwest corner of the facility, adjacent to Parking Lot B. The exhibit hall entrance is located on the west side of the building in Lot A.

The arena’s elevators are conveniently located in the lower lobby to the left of the main entrance and another is available in Arena North. The exhibit hall also provides a guest elevator in the lower lobby to the right of the main exhibit hall entrance.

The Bismarck Civic Center strives to provide our guests with the best customer service in the industry. If you would like information while you are attending an event, please contact the event service supervisor. Following events you may contact our administrative office at 701-355-1384.

Your questions, comments, and suggestions - positive & negative - are always welcome. Visit the venue staff section for more information on contacting the Bismarck Civic Center.

The Bismarck Civic Center has hearing impaired devices available for most events. Listening devices may be checked out from the Box Office with a valid picture ID or credit card. Please call the Box Office at 701-355-1384 at least 24 hours prior to the event you are attending so that arrangements can be made.

Trained guide dogs or service animals assisting guests are welcome inside the Bismarck Civic Center. All service animals must remain on a leash or in a harness at all times.

In the event of an emergency, Bismarck Civic Center employees have been instructed and trained to assist you in evacuating the premises.

To avoid congestion, we recommend that guests arrive one hour prior to the event start time.
Doors normally open approximately one hour prior to events. Some exceptions apply. Please see the calendar of events for details or call 701-355-1384.
A list of hotels and local restaurants can be found on the Bismarck/Mandan Convention & Visitors Bureau web site.
To avoid delays, we recommend that guests who have tickets in Will Call arrive 1 1/2 hours prior to the event start time.

Ticket Office 701-355-1384
Administration 701-355-1370
Ticketmaster 701-222-2121